As they say in the ATM business the best experience is a secure experience. Since the ATM industry has progressed and is made a household name. Ironically, there have been many improvements shown in the ATM industry. Especially, towards the transaction safety and security. As each ATM operates as part of a specific network. The FI’s or Financial Institutions have a larger responsibility to make sure that they have proper protections. Furthermore, the systems in place to ensure the safety of most sensitive customer data. At the basic level, the deployment of logical security solutions, the bank can maximise its protection against the criminals. Yes, we are talking about cyber-crimes and cyber criminals. These are fraudsters who can make use of electronic devices and malware to take control of ATMs.
As part of the most vital security measures it is important to keep updating the ATM software. Most importantly, for the sake of combating new and evolving threats. Furthermore, as part of the implementation strategies. There is a need to implement the latest software updates and patches as soon as they are available.
ATM OF TOMORROW- ‘A BROADER PERSPECTIVE’:
The ATM in technologically advanced world of tomorrow needs being far more secure and robust in terms of transaction security & customer reliability. These advancements should be made in terms of the advanced security features. Also, includes interactive functions, for e.g. bio metric authentication. Finally, the ability to offer new kind of secure, personal transactions. Examples of securing personal transactions includes purchasing event tickets, or even handling of cryptocurrency transactions.
The digital payments are gaining momentum every day and more customers will want the ability to make cash withdrawals from their cryptocurrency account. Hence, the executions of such transactions can be as easy as any other transaction handled at the ATM. Ironically, if your bank is equipped with an agile platform. The agility is for the sake of bringing new innovations to market quickly.
A POSITIVE CUSTOMER EXPERIENCE IS A SECURED ONE INDEED:
While we have ascertained and acknowledged that the ATM of tomorrow needs a broader perspective. We need to acknowledge this as well that a positive experience is a secured one indeed. Most customers prefer security and transaction safety. Obviously, if they have to select one and the other one is waiting response time. The modern and secured ATM technology and simple ATM management are indeed crucial. Importantly, for any FI looking to deliver that easy customer experience while improving the operational efficiency. Most of the customers opting for operational efficiency rate transaction safety as number one in operational efficiency.
Finally, we need to acknowledge far more practically that the modern ATMs have changed in more than one ways. However, security and safety has been accepted as one of the most important of the many. In fact, it’s true as a matter of fact that modern ATMs are more becoming a ‘branch in a box’. Something, that is providing a massive way to save your customer’s time. This is vitally through empowering them to handle a huge 90% or even more of routine banking transactions via self-service.