Restaurant POS is a key innovation in the modern Point of Sale systems. It has given new and deeper charms to the restaurants and Hospitality industry. The restaurant POS systems have shown lately how to impress clients with POS Technology. They have also shown the importance of cashless transactions that are safe and secure to move forward. It’s not just about safety and security, it’s about outlaying a sustainable impact in the hospitality industry.
Hence, gives a fair statement that restaurants are not lagging behind in any race with the Retail industry. There are many benefits associated with POS technology in restaurants. Some of them are cashless transactions, safe mode of payment handling, fast & secure payment methods, multiple uses of payments i.e. part payments with cash and card combined, getting rid of the hassle of carrying money, and a feeling that your cash is unsafe. Combining the extraordinary customer’s experience with exclusive guest experiences in terms of facility usage.
WHAT IS RESTAURANT POS?
Just like the traditional POS systems where a customer makes a payment for their goods and services. With some variations in the features and functionalities, however, most features are similar in restaurant POS. These include payment terminals, touch screens, and POS hardware.
In today’s fast-paced POS Systems environment the restaurant POS plays a bit different role. Restaurant POS systems are about giving satisfactory service to the customers instead of just processing sales. Known as ‘Point of Service’ systems, mainly because of this reason. The modern POS systems for the restaurant is something of an attractive deal for the customers. It provides a platform that virtually sits at the heart of the operations whether its food or beverage e.g. Coffee, tea, etc.
Helps in the streamlining of key business operations and giving enhanced customer experiences. This is why they are more approachable from a marketing point of view. Synchronized sales procedures that are fast and with a customer-centric approach is what streamlining of operations means generally.
HOW RESTAURANT POS WORKS?
Restaurant POS is especially for those who believe in giving acknowledged guest experiences. It is considered as essential elements due to the food and beverage operators. The next phase is that it keeps control of the costs of business operatives i.e. clients. Furthermore, also grow their revenues and profitability options. Especially suitable for business-minded consumers or simply business communities. Those who prefer to pay with Plastic money that includes Debit cards and Credit cards.
For Example, if you go to a Coffee Shop in downtown for a cup of coffee. The POS administrator and the person serving you will ask which coffee are you interested in i.e. Café Latte, Cappuccino, or Espresso, etc.? After taking the order, the attendant will ask you are you paying by cash or card. If you say I will pay by card, you will have to insert it in the card reader. Finally, your payments shall be deducted from your account. A nice and easy approach to paying for your coffee. Hence, showing you the comfort in a customer-friendly environment where you shall pay instantly. This is after you choose the coffee of your choice from the restaurant POS.
The POS Systems allow the operators in the restaurant business to use cash management. Hence, it integrates successfully with the payment service providers for the processing of orders as well as their financial controls.
However, these days in the industry the successful operators need a restaurant POS to be more featured & task-based.
Some of the key features in the integrated POS systems are;
- POS Hardware
- Reporting & Analytics
- Inventory Management
- Labour Management
- Gift & Loyalty
IDENTIFYING THE BUSINESS BENEFITS OF ‘POS’
The operators in the restaurant businesses worldwide enjoy the benefits of POS linked with the restaurants. From the business Point of View, Restaurant POS holds significance in Marketing, operations, and service delivery. The business world is a vast world full of POS systems of various kinds. The benefits are in terms of expansions in Business strategies. This is especially in Canada, a highly strong and stable country in terms of technology & innovation.
The benefits are highlighted below;
- Exceptional guest experiences
- Centralized controls of menus and promotions
- Kitchen systems to maximize the quality of food and its accuracy
- Data that will help you in making money and savings procedures
- Loyalty to maximize revenues
Exceptional Guest Experiences
In today’s world of business, everything relates to dynamic and improvised customer services. A truly enriching customer service experience means your customer satisfaction is high. Additionally, your customer liked the experience of ‘restaurant POS’. It seems a bit different as it makes you feel more important as a guest. In other words, making exceptional guest experiences.
Centralized controls of menus and promotions
The restaurant POS very intelligently gives you some unique experiences. As a customer/client you will have controls of menu and promotions. Secondly, you can easily select from what you want with detailed descriptions of the food items.
Kitchen Systems to Maximize The Quality Of Foods & Its Accuracy
These days we have highly maintained, updated, and synchronised Quality of food and accuracy systems. Keeping in mind the Food, Health & Safety measures, your dinner or lunch will be seen smartly. Furthermore,a 100% accuracy of what you are looking at in the restaurant. Means integration of the POS with Quality Assurance procedures for a safe & healthy lunch or dinner experience.
Data To Help You Make Money & Save Money
Make considerable amounts and savings by being smart in making decisions through POS systems analytics. It’s your restaurant POS that has details of all the transactions taking place. The question the operatives must ask themselves is how they can make use of the reporting & analytics most effectively. Such a solution gives the right people access to the information that includes food waste, theft, and staffing levels. Making money can be easier as it gives better and profitable options. It can also prioritize guest preferences which means simultaneously acting as a CRM system.
Loyalty To Maximize Revenues
Providing loyalty offers is a must as loyalty will definitely help in customer retention. Most people going to restaurants are members of at least 1 restaurant loyalty program, especially in the USA & Canada. These loyalty offers are the best ways of creating good relationships that are extremely good for the restaurant business.
Driving your success from anywhere and anytime. Such a system offers advantages that include improvements in order accuracy as well as fast service. The staff can take mobile orders that are directly reducing errors and improving customer integrity and satisfaction factors. Mobility also means ordering from smartphones so that customers get what they want from anywhere at any time.
MBE IN THE HOSPITALITY INDUSTRY & POS SYSTEMS INTEGRATION
MBE has stepped into the hospitality industry since 2019 after the acquisitions of Senator Hotel and Algonquin Inn. The aim of the business in the hospitality industry is to promote the tourism industry. Hotel and restaurant POS systems will definitely act as an added advantage in the promotional campaigns of the Hotels. Hence, also bringing them to a new level of customer enhancements. Showing new dimensions of accessibility, customer relationship management, and finding out new and improved ways of customer feedback.
- MBE aims to be one step ahead in terms of technology in the hospitality industry. Being part of the MBE Group, this is the main reason MBE POS is established company. It’s all about getting to know your customers and making longer and sustainable relationships.
SELECTION OF THE RIGHT RESTAURANT ‘POS’
Selecting the right restaurant POS is more meaningful for the business operatives than investing huge amounts in restaurant POS systems. It’s not only critical in running a smooth operation. However, it also tells the business operatives very clearly what services they would need, and what is useless. In generic terms ‘Restaurant, POS’ systems are ranked in terms of their business demands. In addition to the level of restaurant and services integrated into the restaurant.
Therefore, selecting the right one is important for the 2019 Smart decision guide to restaurant management and restaurant POS systems. It will be a complete guide for the business operatives i.e. restaurant owners. The proud sponsors are Oracle Food and Beverage, the report is a research based one completed by Starfleet. It provides a detailed checklist of use for evaluations of restaurant POS. Its a complete roadmap for buying decisions and why you need them. It is truly a valuable insight from industry pundits and experts.