Quality management sometimes also known as Total Quality Management, holds huge levels of success for a prospering businesses. When people use the term ‘Quality’, they usually mean ‘Good’. However, in most areas it is related to managing Total Quality management practices. Furthermore, also known in some companies as the ‘Best Practices’. The main purpose of managing quality is to define what stakeholders are highly responsible in the company for quality management. Also, includes aspects of how to examine the concept of the cost of quality. Finally, the third most critical aspect is exploring the principles and concept of Quality Assurance and ‘Quality Management’.
‘A CULTURE OF QUALITY’:
A culture of quality relates heavily to maintenance of quality standards in an organisation on a much more consistent basis. When an organisation strictly adopts to a culture of ‘Quality Management’. Hence, the success of its implementation or the implementation process depends on whether the core principles reflects. Further, also embrace quality through dedicated change management activities. These are activities that become a key part of the organisational culture in a company through radical change management.
In the process of maintaining a Culture of quality, employees encourage sharing ideas as well as cross-functional work. The successful achievement aspects of a culture is through exemplary leadership. Therefore, a culture of Quality is only possible, and highly depends on the leadership. The culture is highly evident with some comprehensively combined efforts. Hence, when the leadership and the workers share an aligned and comprehensive understanding of core values.
‘THE COST OF QUALITY’:
Highly associated in companies are ways of measuring the costs. Cost of Quality (COQ), are an essential element in measuring the costs associated. The implementation takes pace strictly within an organisation, what needs to be ensured are the Quality Management practices. Associated and implemented strictly in companies, are the four types of Quality related costs, as follows;
Results in the designing and implementing of the QMS, i.e. Quality management System. The costs are known as prevention costs in the process of Quality management & control. Incurred in the middle of the process, while preventing the quality problems from arising. The costs includes Quality Assurance, Quality Planning & Quality training.
Internal Failure Costs:
Most commonly termed as the ‘Internal failure costs’ in the Quality management process. After the delivery of the products & services are done to the customers. Hence, the occurrence than takes place from the customer’s end. Due to quality failures, these costs arise when manufacturers find them. The costs also includes the activity required for the diagnosis of the cause of Quality failures.
External Failure Costs:
One of the most expensive costs that arise due to external failures. Post delivery process to the customers is when the External failure costs usually takes place. The costs includes, repairs, warranty claims, returns, and finally dealing with the complaints of customers.
The appraisal costs, part of the production process are due to measuring the effectiveness of the QMS. These are costs that applies to both the manufacturers and the Supply Chain.